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Our Services
About Our Services
1. What cleaning services do you offer?
Answer:
We offer a variety of personalized services to fit your needs. These include: residential cleaning (deep cleaning, maintenance cleaning, move-in/move-out), commercial and office cleaning, and specialized services like carpet cleaning, window cleaning, or post-event cleanup.
2. What's included in a standard or maintenance cleaning?
Answer:
Our standard cleaning includes tidying up all living areas, such as vacuuming and mopping floors, dusting surfaces, cleaning bathrooms (toilets, showers, mirrors), and cleaning the kitchen (countertops, sink, exterior of appliances). For a detailed list, please visit our services page.
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3. What is a deep cleaning and how is it different from a maintenance cleaning?
Answer:
A deep cleaning is much more detailed and thorough. It includes everything from a standard cleaning, plus tasks like cleaning the inside of cabinets, the oven or refrigerator, washing baseboards, dusting blinds, and cleaning door frames. It is ideal for first-time clients or for seasonal cleanups.
4. Do you perform move-in/move-out cleanings?
Answer:
Yes, our move-in/move-out cleaning service is one of our most popular offerings. We make sure the space is spotless and ready to be handed over or lived in, covering areas that are often overlooked.
About Our Team and Products
5. Who are your employees? Are they trained and insured?
Answer:
Our team is made up of highly trained and experienced professionals. Each member goes through a rigorous selection process and receives extensive training to guarantee the highest quality of service. Additionally, our company is fully insured for your complete peace of mind.
6. Do you bring your own cleaning supplies and equipment?
Answer:
Yes, our team arrives at your home or business with all the necessary cleaning products and equipment to complete the job. We use high-quality, efficient, and mostly eco-friendly products. If you have any specific preferences or allergies, please let us know in advance.
7. Do you use eco-friendly or 'green' cleaning products?
Answer:
Yes, at DREAMS CLEANING, we are committed to protecting your health and the environment. We use a range of eco-friendly cleaning products that are safe for children, pets, and people with sensitivities.
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Booking and Payments
8. How can I request a quote or book a service?
Answer:
It's very easy. You can request a free quote through our website, call us, or send us an email. We'll ask you a few questions about the size of your space and the type of service you need to provide you with a fair and transparent price.
9. How is the cleaning price calculated?
Answer:
The price is based on several factors, such as the size of the space (number of bedrooms and bathrooms), the type of service you choose (maintenance, deep, move-out), and any additional services you request.
10. How can I make a payment?
Answer:
We accept various payment methods, including credit cards, bank transfers, or cash upon completion of the service. We will provide you with a detailed invoice for your records.
Guarantees and Policies
11. What if I'm not satisfied with the cleaning?
Answer:
Your satisfaction is our top priority. If for any reason you are not 100% satisfied with the result, please contact us within 24 hours of the cleaning. We will return at no extra cost to correct any issues and ensure the result is what you expected.
12. Can I cancel or reschedule my appointment?
Answer:
We understand that plans can change. We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This helps us organize our schedules efficiently and fairly.
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